WHAT WE OFFER TO TENANTS AND PROSPECTIVE TENANTS

We try to offer an excellent service to our tenants. With this in mind we operate to the following standards:

Respond to e-mail within 24 hours, and usually the same working day.
Respond to voicemail messages within 48 hours

Where on-site attendance is required we expect to be able to arrange a visit according to the following timescales:

Hot water - by the end of the next working day
Central heating - three working days
White goods (washing machines, etc.) – five working days
General maintenance – ten working days

HAVE YOU GOT WHAT IT TAKES TO BECOME A PINEFLAT TENANT?

Our tenants need to meet certain requirements:

    Regular access to e-mail
    Guarantor if student
    UK bank account able to process direct debits

If you think you are able to meet these requirements, please click here to arrange a viewing.

We do not charge any registration fees for prospective tenants.

	We are accredited by the National Approved Letting Scheme			We are members of the Tenancy Deposit Scheme operated by The Dispute Service
	We are members of the Ombudsman scheme for Estate Agents			We are registered with HM Revenue and Customs to pay rents gross to overseas landlords without deducting tax. See  www.hmrc.gov.uk for details