WHAT WE OFFER TO TENANTS AND PROSPECTIVE TENANTS

We try to offer an excellent service to our tenants. With this in mind we operate to the following standards:

Respond to e-mail within 24 hours, and usually the same working day.
Respond to voicemail messages within 48 hours

Where on-site attendance is required we expect to be able to arrange a visit according to the following timescales:

Hot water - by the end of the next working day
Central heating - three working days
White goods (washing machines, etc.) – five working days
General maintenance – ten working days

HAVE YOU GOT WHAT IT TAKES TO BECOME A PINEFLAT TENANT?

Our tenants need to meet certain requirements:

    Regular access to e-mail
    Guarantor if student
    UK bank account able to process direct debits

If you think you are able to meet these requirements, please click here to arrange a viewing.

We do not charge any registration fees for prospective tenants.